Objectives of this role

• Maintain essential IT operations, including operating systems, security tools, applications, NAS, email systems, laptops, desktops, software, and hardware.
• Handle business-critical IT tasks and system improvements.
• Enable faster and smarter business processes and employee productivity.
• Research and evaluate emerging technologies, hardware, and software.
• Serve as the subject-matter supporting Mac OS X, iOS, and applications, such as JAMF, JAMF Trust, Cisco Meraki, Office 365, Freshdesk.

Your role:

• Administrate ABM (DEP), JAMF, JAMF Trust, Cisco Meraki infrastructure, Freshdesk, Azure, Exchange Online, Dynamics 365, MS-teams, SharePoint Online, macOS & iOS endpoints.
• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.
• Implement applications and software upgrades and troubleshoot any performance issues.
• Provide technical support to employees.
• Point of contact with various external IT stakeholders.

Your profile:

• Three years of experience in IT.
• Good knowledge of operating systems macOS & iOS.
• Good knowledge of MDM solution.
• Strong knowledge of JAMF, JAMF Trust, Cisco Meraki, Dynamics 365, SharePoint Online,
• Office 365, Microsoft Azure, MS-Teams, Network backup.
• Good knowledge of ticketing tool. Freshdesk is a plus but not mandatory.
• Good knowledge of enterprise backup and recovery procedures, and system performance monitoring tools.
• Excellent interpersonal skills.
• Ability to maintain confidentiality of company information