CRM: for better relationship management
The right CRM solution is much more than just good customer relationship management.
It’s a powerful tool that transforms all your business relationships and leverages them to better achieve your company’s objectives.
It’s also a governance engine that streamlines your practices and reinforces their application within each of your teams.
Business relations
A company’s relationships are more than just its customer base.
What a good CRM solution models is all the links between the players in your prosperity: contacts, personnel, resources, contracts, competitors… and even various elements specific to your field of activity: interventions, equipment fleets, types of equipment, vehicle fleets, buildings, etc.
Strengthened governance
By modeling your company’s business relationships, a CRM solution enables you to formulate governance rules, structure them in greater detail, distribute them throughout your company, and enforce them.
What’s more, it often turns out that many of a company’s governance rules can be handled entirely by internal CRM processes, and sometimes even automated.
That’s why it’s so important to have an appropriate tool that has been customized to faithfully reproduce your activities.
The BS-Team offer
At the start of the project, we gather your teams' needs in one or more workshops.
Once the requirements have been collected, we analyze and map them out in a functional document, the preliminary version of which marks the start of the change management process.
Throughout the life of the project, the functional analysis can be reviewed and modified in response to changes in the understanding of requirements.
We adapt technologies to meet your exact requirements, without compromising the future development of your business.
We'll take care of porting your existing data to your new solution, so that you can get on with your business quickly in your new system.
Our CRM solutions integrate seamlessly with your existing application environment. For local systems, CRM integrates with the company's existing ecosystem. More generally, regardless of the type of information assets, the system's application data integrates itself with data from other systems, such as ERP, ...
User-friendly tools make your teams' work easier.